Rural and Remote Home Care Services is strictly governed by numerous standards and contractual requirements of our funding bodies and auspice organisation (Ravenshoe Community Centre Inc). We report to our funding agencies regularly and are subject to stringent audit requirements. You can read more about how we operate by clicking on the below links to our Policies and Procedures manual.
1.1 About Rural and Remote – Home Care and Respite Services
1.2 Incorporation Requirements
1.3 The Constitution
1.4 General Meetings
1.5 Board of Management
1.6 Management Structure
1.7 Management Meetings
1.8 Management Reports
1.9 Funding Provider Reports and Monitoring
1.10 Financial Management
1.11 Fund Raising
1.12 Registration as a Charity
1.13 Annual Report
1.14 Planning
1.15 R&R Corporate Calendar
1.16 Monitoring Corporate Governance Processes and Systems
2.1 Identify Relevant Requirements
2.2 Monitoring Changes to Legislation
2.3 Implement Changes
2.4 Monitor and Evaluate Changes in the Service
3.1 Communication Strategies
3.2 Policies and Procedures
3.3 Client Information
3.4 Recording Service Delivery Information
3.5 General Information
3.6 Archiving
3.7 Computers
3.8 Monitoring Information Management Processes and Systems
4.1 Planning R&R Services
4.2 Clients with Special Needs
4.3 Consultations with Funding Providers
4.4 Program Planning and Community Involvement
4.6 Community Resources Information
4.7 Monitoring Community Understanding and Engagement Processes
5.1 Continuous Improvement Overview
5.2 Continuous Improvement Forms
5.3 Other Continuous Improvement Information Sources
5.4 Processing Continuous Improvement Forms and Other Improvement Information
5.5 Monitoring Continuous Improvement Processes and Systems
6.1 Risk Management Overview
6.2 Risk Management and Continuous Improvement
6.3 Risk Management Plan
6.4 Identifying Risks
6.5 Identifying Controls3
6.5.1 Recording Improvements
6.6 Risk Rating Matrix
6.7 Monitoring the Risk Management Process
6.8 Dignity of Risk Statement
6.9 Emergency Situation Protocols
7.1 R&R Human Resources Support
7.2 Staff Recruitment
7.3 Procedure for New Staff
7.4 Position Descriptions
7.5 Staff Code of Behaviour
7.6 Staff and Volunteer Information
7.7 Staff Files
7.8 Employment Checks
7.9 Staff Supervision and Support
7.10 Performance Development Reviews
7.11 Staff Education and Training
7.12 Staff Performance Dispute Procedure
7.13 Staff Dispute Procedure
7.14 Serious (Gross) Misconduct
7.15 Leave
7.16 Timesheets
7.17 Employee Exit Procedure
7.18 Volunteers
7.19 Monitoring Human Resource Management Processes and Systems
8.1 Ensuring a Safe Environment for Service Delivery
8.2 Ensuring a Safe Environment for Staff
8.3 Staff Training
8.4 Safety Audits
8.5 Accidents and Incidents
8.6 Hazards
8.7 Communicable Diseases
8.8 First Aid
8.9 Injury Management
8.10 Approved Suppliers and External Contractors
8.11 Assets Register
8.13 Insurance
8.14 Monitoring and Maintaining Equipment and Facilities8.14.1 Maintenance Requests
8.15 Vehicle Policy
8.16 Fire and Emergency Procedures
8.17 Monitoring Physical Resources Processes
9.1 Accessing Services
9.2 Eligibility and Access to Services
9.3 Clients with Special Needs
9.4 Team Communication
9.5 Termination, Withdrawal or Change of Services
9.6 Monitoring Service Access Processes
10.1 Consultation with Clients
10.1.1 Client Involvement
10.1.2 Promoting Independence, Wellness and CDC
10.1.4 Information Provision
10.3 Monitoring Assessment Processes
11.1 Client Involvement in Support Planning
11.2 Delivering Support
11.3 Range of Services Provided by RnR
11.7 Support Planning – In Home Services
11.9 Meal Delivery Service
11.10 Contracting and Subcontracting Service Delivery
11.12 Infection Prevention and Control
11.13 Dealing with Suspected Elder Abuse
11.14 Monitoring Support Planning and Delivery Processes
13.1 Networking and Liaison with Other Providers
13.2 Referral
13.3 Monitoring Client Referral Processes
14.1 Client Handbook
14.2 Content of the Client Handbook
14.3 Range of Support Services
14.4 Client Fees
14.5 Rights and Responsibilities of Clients
14.6 Freedom from Abuse, Harm, Exploitation and Neglect
14.7 Positive Behaviour Support
14.8 Other Requests for Information
14.9 Monitoring Information Provision Processes
15.1 Privacy and Confidentiality
15.2 Clients Right to Access Information
15.3 Monitoring Privacy and Confidentiality Processes
16.1 Client Complaints
16.2 Client Feedback
16.3 People with Special Needs
16.4 Confidentiality of Complaints and Disputes
16.5 Monitoring the Complaints and Client Feedback Process
17.1 Use of Advocates
17.2 What is an Advocate?
17.3 Appointing an Advocate
17.4 Guidelines for Advocates
17.5 Advocacy and Complaints Investigation Contacts
17.6 Monitoring the Advocacy Process
18.1 Focus on the Person
18.2 Inclusion in Community
18.3 Special Needs Clients
18.4 Monitoring Independence Processes
19.1 Service Principles
19.2 Outcomes
19.3 Target Group
19.4 Services Provided & Staff/Volunteer Roles
19.5 Financial Management
19.6 Physical Resources
19.7 Monitoring the Organisation’s Service Environment
Organisations providing Commonwealth subsidised aged care services are required to comply with the Aged Care Quality Standards (Quality Standards).
CONTACT RURAL & REMOTE HOME CARE:
Our office hours are 8.30am to 4pm Monday to Thursday. Tel: 07 4097 7242 Fax: 07 4097 7423
Email: click here Address: 3 Bolton St (PO Box 961) Ravenshoe Qld 4888
Rural and Remote Home Care Services is a program auspiced by the Ravenshoe Community Centre and funded by the Australian Government Department of Health and Department of Veterans Affairs and the Queensland Department of Families, Seniors, Disability Services and Child Safety and the National Disability Insurance Agency.